Privacy Policy

1. Introduction

Welcome to Welp ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice feedback platform.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, business name)
• Voice recordings and transcriptions
• Customer feedback and reviews
• Payment information (processed securely by third-party providers)

2.2 Automatically Collected Information

• Device information and identifiers
• Usage data and analytics
• IP address and location data
• Browser type and version

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process voice recordings and generate transcriptions
• Perform sentiment analysis and keyword extraction
• Send you service updates and notifications
• Respond to your inquiries and support requests
• Detect and prevent fraud and abuse
• Comply with legal obligations

4. Voice Data Processing

Voice recordings submitted through our platform are:

• Processed using AI transcription services
• Analyzed for sentiment and keywords
• Stored securely with encryption
• Only accessible to the business owner who collected them
• Retained according to your subscription plan

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (transcription, hosting, analytics)
• Business partners with your consent
• Law enforcement when required by law
• Other parties in connection with a merger or acquisition

6. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure API key management

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Withdraw consent at any time

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your account and data at any time through your dashboard settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

10. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: