Terms of Service

1. Acceptance of Terms

By accessing and using Welp ("the Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms of Service, please do not use the Service.

2. Description of Service

Welp provides a voice-first feedback platform that enables businesses to collect, transcribe, and analyze customer feedback through voice recordings. The Service includes:

• QR code generation for feedback collection
• Voice recording and transcription
• AI-powered sentiment analysis
• Keyword extraction
• Analytics dashboard
• Data export capabilities
• API access (for applicable plans)

3. User Accounts

3.1 Account Creation

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

3.2 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in activities that may harm the Service or other users.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Collect or harvest information from other users
• Transmit viruses or malicious code
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to our systems
• Use the Service to spam or harass others
• Impersonate any person or entity
• Violate any applicable laws or regulations

5. Voice Data and Content

5.1 Customer Consent

You are responsible for obtaining appropriate consent from customers before collecting their voice recordings. You must inform customers that their feedback will be recorded, transcribed, and analyzed.

5.2 Content Ownership

You retain ownership of all voice recordings and feedback content you collect through the Service. By using the Service, you grant us a license to process, store, and analyze this content to provide our services.

5.3 Prohibited Content

You may not use the Service to collect or transmit content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.

6. Subscription and Payment

6.1 Pricing Plans

We offer multiple subscription tiers. Pricing and features are subject to change with notice.

6.2 Billing

• Subscriptions are billed monthly or annually
• Payments are processed securely through third-party providers
• You authorize us to charge your payment method
• Fees are non-refundable except as required by law

6.3 Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period.

7. API Usage

For plans that include API access:

• API keys are confidential and must be kept secure
• Rate limits apply based on your subscription tier
• Abuse of API access may result in suspension
• You are responsible for all activity using your API keys

8. Intellectual Property

8.1 Our Rights

The Service, including its software, design, text, graphics, and other content, is owned by Welp and protected by copyright, trademark, and other intellectual property laws.

8.2 License

We grant you a limited, non-exclusive, non-transferable license to use the Service for your business purposes in accordance with these Terms.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:

• The Service will be uninterrupted or error-free
• Transcriptions will be 100% accurate
• Sentiment analysis will be completely precise
• The Service will meet your specific requirements

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WELP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

11. Indemnification

You agree to indemnify and hold harmless Welp from any claims, damages, losses, liabilities, and expenses arising from your use of the Service or violation of these Terms.

12. Data Processing and Privacy

Our collection and use of personal information is described in our Privacy Policy. By using the Service, you consent to such processing and warrant that all data provided by you is accurate.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions.

15. Contact Information

If you have any questions about these Terms, please contact us at: